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BOOKING
CONDITIONS
Consumer Protection & Financial Security
The air holidays and flights in this brochure/website are ATOL Protected,
since we hold an Air Travel Organiser’s Licence granted by the Civil
Aviation Authority. Our ATOL number is 5188. In the unlikely event of
our insolvency, the CAA will ensure that you are not stranded abroad and
will arrange to refund any money you have paid us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk
Your Holiday Contract
As soon as we dispatch your holiday confirmation invoice, but not before,
your contract with Travel One takes effect. Once the contract is made,
we are responsible to you to provide the holiday you have booked (unless
the holiday is cancelled due to the minimum group number not being reached)
and you are responsible to us to pay for it subject to our advertised
terms and conditions detailed elsewhere in the brochure/website. Please
note it is important to check carefully the written confirmation of your
booking when you receive it, or, if booking late, that all the details
are exactly as requested at the time of booking. Our responsibility is
to provide you with the holiday you have booked as described in the brochure/website
and as confirmed to you. If you wish to cancel or change your booking
you may have to pay cancellation or amendment charges. With parties of
two or more people, the person who makes the booking accepts responsibility
for making all payments to Travel One Ltd for all members of the party.
We will send all documents and other information to that person who will,
in turn, be responsible for ensuring that the other members of the party
are kept fully informed.
Prices
All prices in the brochure/website are in pounds sterling per person and
are based on one person in a single room (apart from shared rooms on the
Kenya safari).As this brochure/website is prepared many months before
the start of the holiday season to which it relates, we reserve the right
to raise or lower prices at any time before you book. If, at the time
of booking your holiday, the price has changed from that shown in the
brochure/website you will be advised of the new price applicable to your
booking before you confirm the holiday reservation.
Payment
Payment for your holiday is as follows - a) if you book more than 10 weeks
before your holiday departure date you are required to pay a deposit of
£125 per person (£175 per person for holidays to Kenya, Cuba,
Mexico, Egypt and all Christmas / New Year holidays). The balance is payable
10 weeks before departure and will be taken automatically by Travel One
from the debit or credit card with which you paid the deposit. b) if you
book less than 10 weeks before departure you must pay the full price of
your holiday at the time of making the booking. In the event of Travel
One’s flight allocation being full and additional seats being bought
in from another operator, you may be required to pay, in advance, for
the full flight element of the holiday to secure the holiday booking.
In such cases the minimum cancellation charge, in the event of you cancelling
the holiday, would be the cost of the flight. Payment may be made by cheque
(if there is time to clear it to meet the payment schedule shown above
- you should allow 5 working days for clearance from the time we receive
it), or with a debit or credit card (a surcharge may apply) acceptable
by Travel One.We reserve the right to cancel your holiday if you fail
to make payment on time. In this case, you would then owe Travel One the
cancellation charges set out below.
Special Requests
If you have a special request which does not form part of the holiday
as described in the brochure/website (for example, dietary requirements
or room location) please let us know. We will always try to provide such
requests but cannot guarantee to do so. Under no circumstances will such
requests be accepted by us to form part of our contractual obligations
and there will be no liability on our part if they are not met.
Holiday Insurance
It is a condition of booking that you take out Travel One’s holiday
insurance or arrange another policy which provides you with at least the
same amount of cover. The cost of medical and other treatment overseas
can be high, and, if no insurance is taken, we will not be able to assist
you in any way in the event of illness or an accident. Please also ensure
that you are fully protected against possible flight delays. If you do
not take our insurance, we require you to give us details of the alternative
insurance you have arranged.As cancellation cover applies immediately,
no refund of insurance premiums can be made. We believe the cover offered
by Travel One’s insurance is adequate for most people, but, should
you need additional cover for whatever reason, or should you wish to increase
the insured amounts, it is your responsibility to arrange additional cover.
Please note that all pre-existing conditions must be declared at the time
of purchasing the insurance.
If you wish to make changes
Should you wish to change any of the details of your booking once the
booking is confirmed by us, we will do our best to help. However, we have
no obligation to make any change other than to allow you or any member
of your party who is prevented from travelling to cancel the booking.
Any changes must be confirmed in writing by the person who made the booking.
Please note that a change of resort will be treated as a cancellation
and re-booking. Please note too that we cannot accept any changes communicated
to us by any other person on the booking.All correspondence should be
sent by recorded delivery. If an amendment to the holiday is possible,
a charge will be made as outlined in the scale below :
When notification of change is received by us Change of name only Other
changes
More than 70 days before departure £50 per name change £60
per person
Within 70 days of departure Cancellation charges Cancellation charges
In addition to the charges shown above we may also have to charge you
any additional costs involved. Scheduled airlines and certain charter
airlines normally regard name changes and date changes as a cancellation
and re-booking so any name change at any time may incur a 100% cancellation
charge. It is not possible to change your departure date to a later or
earlier date without incurring charges as shown under ‘other changes’.
Changes whilst on holiday
If you wish to make any change whilst on holiday (e.g. changing your accommodation
or resort, extending / curtailing your stay) all requests are subject
to availability and normal booking conditions will apply. There will be
cancellation and / or amendment charges if you change from one resort
/ hotel / cruise to another during your holiday.
If you cancel
In certain cases, we start to incur costs for your holiday from the time
we confirm your booking. Should you cancel, the closer your departure
date is, the less likely we will be able to re-sell the holiday. It follows,
therefore, that if you cancel your holiday there will be a cancellation
charge, and the later the cancellation, the higher that charge will be.
If you wish to cancel your holiday, the cancellation must be in writing
and authorised by the person in whose name the booking is invoiced. These
written instructions should be sent immediately to our administration
department. Letters should be sent by recorded delivery. Cancellation
takes effect from the date we receive your letter. Cancellation charges
will be calculated as set out in the table below and will be notified
to you within 2 weeks of cancellation (please remember these charges also
apply if you fail to make payment on time and, as a result, we cancel
your holiday) :
When the cancellation letter is received by us before departure Charges
as a % of total holiday cost (excluding insurance premiums)
More than 70 days Deposit
42 -70 days 60% (or deposit if greater)
22 - 41 days 80% (or deposit if greater)
Departure date to 21 days 100%
Please note that if you cancel your holiday for a reason covered by your
insurance policy (whether arranged through us or otherwise) you will be
able to reclaim your cancellation charges subject to any excess payable.
Cancellation charges exclude the insurance premium which is not refundable.
Christmas holidays and holidays involving scheduled flights may involve
higher cancellation charges and these will be advised at the time of the
proposed cancellation.
If we cancel or make changes
The Travel One brochure/website is prepared many months before the holiday
season (to which it relates) commences so changes may be made to the information
contained in it. If any material changes occur before you book, we will
tell you at the time of booking. It may be necessary, even after we have
confirmed your booking, to amend your holiday arrangements. Most changes
will be of a minor nature (e.g. changing to accommodation of the same
or higher category) and will have little effect on your holiday. If possible,
we will inform you as soon as possible before your departure but will
have no other liability to you. Occasionally we may have to make a significant
change (including cancellation) to your holiday after confirmation. Significant
changes are as follows : * Change of UK departure airport (other than
Gatwick, Heathrow, Stansted or Luton which are all classified as a London
airport), *A single change of your time of departure from the UK or resort
airport by more than 12 hours, * Change of resort area, * Change of accommodation
where the new accommodation is of a lower official category (where applicable).
If we have to make a significant change we will notify you as soon as
possible and you may then : a) Accept the change and the contract between
us will be varied to incorporate the change. b) Purchase another available
holiday from us at its advertised price. c) Withdraw from the booking
completely in which case we will refund all monies paid to us. However,
we will not cancel your holiday less than 4 weeks before your departure
date except for reasons of force majeure or failure by you to pay the
final balance. On all multi-centre holidays, Travel One reserves the right
to amend the holiday itinerary for operational reasons. On Gulet cruises
Travel One reserves the right to amend the port of arrival / departure
and the cruise itinerary for operational reasons.
Prices & Exchange Rates
Prices include VAT on all holidays to EU countries. Exchange rates used to calculate
VAT and known costs for prices in this brochure are the rates applicable at
the time of brochure publication. In the event of exchange rate, we will absorb the first 1% of any increase to your holiday cost
but reserves the right to pass on any increased holidays costs over and above
1%. Once you have booked, the price is guaranteed unless Government action,
changes in taxation or any increase in the price of aviation fuel
arises as a result of war, riot, terrorism or similar cause affecting
world prices or any government tax or levy on aviation fuel because
of a currency revaluation or devolution. Any of these may be passed
on to client. Also, all U.K. and overseas airport tax/security
levy are beyond our control and will be passed on to the client.
Force Majeure
This means that we will not pay you compensation if we have to cancel
or change your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war,
riot, industrial dispute, terrorist activity and its consequences, natural
or nuclear disaster, fire, adverse weather conditions.
Our liability to you
We accept full liability for the proper performance of our obligations
under our agreement with you for the provision of your holiday. If you
or any member of your party suffers damage by our failure to perform or
our improper performance of our agreement with you for the provision of
your holiday, we accept liability except in the following circumstances
:
a) if the failure or improper performance is your fault or the fault
of any member of your party
b) if the failure is the fault of someone else not connected with the
provision of the services which make up the holiday which we have confirmed
to you
c) any unusual and unforeseeable circumstance beyond our control, the
consequences of which could not have been avoided even if all due care
had been exercised
d) any event where we or the supplier of any service, even with due care,
could not foresee or forestall.
Our liability will be limited in accordance with and/or in an identical
manner to the contractual terms of the companies that provide the transportation
for your travel arrangements. These terms are incorporated into this contract.And
Any relevant international convention, for example the Montreal Convention
in respect of travel by air, the Athens Convention in respect of travel
by sea, the Berne Convention in respect of travel by rail, and the Paris
Convention in respect of the provision of accommodation, which limit the
amount of compensation that you can claim for death, injury, delay to
passengers, and loss, damage and delay to luggage.We are to be regarded
as having all benefit of any limitation of compensation contained in these
or any conventions.
Complaints procedure
If you have a complaint while you are on holiday you must inform the local
representative or agent and the appropriate supplier immediately who,
in turn, must inform our UK office. They will do their best to resolve
the problem to your satisfaction. If you wish to pursue your complaint
on return to the U.K., you must write to our Customer Services Department
at our London office and send the letter by recorded delivery.We regret
we cannot, at any time, accept telephone calls relating to complaints
nor can we accept any complaint received more than 28 days after your
return to the U.K. Please note that compensation and/or refunds, where
applicable, will be paid to the person in whose name the booking was made.
Flights and flight timings
The flights in this brochure/website are scheduled to be operated by First
Choice Airways, Thomsonfly, Thomas Cook Airlines, MyTravel Airways, Monarch,
BMI, SunExpress, FlyJet, Turkish Airlines, Pegasus, Onur Air, British
Airways, Cyprus Turkish Airlines, Olympic Airways, Nouvelair, Balkan Holidays
Air, Excel Airways, Astraeus Airlines, Croatia Airlines, FlyGlobespan,
LTE,Virgin Atlantic, Cubana, Ryanair and easyJet. However, we reserve
the right to change airlines and aircraft type without notice. Such changes
will not be regarded as “significant” and you will not be entitled
to cancel your holiday without paying the appropriate cancellation charge
(see “If You Cancel”). Certain flights may require a technical
stop en route (e.g. refuelling or picking up passengers). Where this is
known in advance you will be advised accordingly. Although the flight
times in this brochure/website are correct at the time of going to press,
they are subject to alteration by, amongst other things, the various UK
and overseas airport scheduling committees. All flight timings are provisional
and are for guidance purposes only. Confirmed flight timings will be those
shown on your flight ticket(s). You may be entitled to cancel your holiday
booking without penalty when the change to your flight times is 12 hours
or more (see “IfWe Make Changes”). All bookings are accepted
subject to the Civil Aviation Authorities granting the relevant licences.
You are reminded that aircraft captains have absolute authority over the
aircraft and its passengers while boarding or in flight. The captain or
other authorised representatives or the airline(s) can refuse to carry
anyone if they are unruly or deemed unfit to travel or are seen as a danger
to the flight or any other passengers. This decision is final and not
open to appeal. If you are refused carriage in these circumstances, your
holiday will terminate immediately as will the contract between you and
Travel One and we will have no further responsibility or liability to
you.
Indemnity
When you book a Travel One holiday you accept responsibility for the proper
conduct of yourself and, where applicable, your party whilst on holiday.
We reserve the right to cancel any holiday at any time. We also reserve
the right to cancel or terminate your holiday and/or that of any member
of your party due to misconduct. If your actions or those of any member
of your party cause damage to the accommodation in which you are staying
or cause delay to any flight or other means of transportation, you agree
to fully indemnify us against any claim (including legal costs) made against
us by or on behalf of the owners of such accommodation or other operator
of such flight or other means of transportation.
Jurisdiction
The contract arising from any confirmed holiday booking is to be interpreted
and is subject to the law of England. We agree to submit any dispute or
claim under it to the English Courts (if you live in England orWales),
to the Scottish courts (if you live in Scotland) or to the Northern Ireland
courts (if you live in Northern Ireland).
Subject to Availability
Please note that all holidays in this brochure/website are subject to
availability and that all offers are subject to availability and may be
withdrawn without notice.
ATOL 5188 Jetsun Holidays -
Travelone Ltd. trading as Jetsun Holidays Registered in England, Reg.
No. 4572685
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